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Review Number	14158278
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★☆☆☆☆

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“A truly appalling 100% failure record”

written by Nicole115 on 06/08/2021

Truly appalling - after another two week delay a chatbot response tells me that they've lost my parcel "somewhere in the Hermes network" ... That's a 100% failure record - six out of seven parcels 'lost' with the seventh 'delivered' torn open and emptied of all contents.

It's impossible to speak to a real person, customer service is non-existent and to have managed to 'lose' EVERY item is an ignominious achievement!

From now on, if Hermes is the preferred courier of any company, I shall buy elsewhere even if it costs significantly more overall

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“A truly appalling 100% failure record”