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“Terrible customer service”

written by Clayf272 on 02/08/2021

I've been dealing with David Lloyd on-line customer services, I just wanted to remove my partner from our joint membership. I was advised that due to our contractual agreement, this would take effect from 1 July 21. I checked my bank statement in July but they hadn't made me the necessary adjustment, charging me the same amount that they had for the previous month. I contacted customer services again and awaited a reply, eventually receiving the response and thanking for me for bringing this to their attention (no apology) and advising they would refund me the difference (which they subsequently did) and my direct debit payments would be amended correctly from August 21. I've checked my bank statement again 2/8/21 and not only have they not made the necessary adjustment, to add insult to injury, they have charged me more than they did the previous month!! So here we go again, back in touch with customer services and see what happens this time round. No confidence in their lack of customer services, which is a shame, as otherwise it is a nice gym.