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★☆☆☆☆

“Worst ever company”

Written on: 31/07/2021 by HafizAhmad (1 review written)

The worst company ever to deal with! I ordered carpets for my new house on 2nd of June and I was told they would be ready in 3-4 weeks so I was given keys for my new house as per that. Unfortunately they did not do the carpets for the house (only one small room was done) as per promise and I was given another date of end of June, they didn't do the carpets again. I was given a date of start of July, carpets not done again. Then another date of 7th July, caprts not done. Then 10th July, not done, then 13 July still not done. Then 15th July not done. End of July date still not done. Then I was told they are coming in store on 30th July, today when I called they said carpets still haven't turned up. I was living with my family in a rented house so I was paying the rent there as well as paying mortgage for my new house as waiting for the flooring. I had to change my move out date at least 4 times and then my landlord politely asked me to stop it as he got new tenants. I moved into my new house (of our dreams) which was not carpeted yet. There is dirt everywhere making my couple of carpets dirty as I am still waiting for my lounge, stairs with landing and one bedroom carpets. Their customer service is pathetic and when I said I wanted to speak to the manager they did not call me back and it's been 2 weeks at least while I was told they would get back to me in 2 days. They said they can only give me 10% of the order which is nothing as I had to stay extra one month in that rented house while I could have been in my house and I was paying mortgage as well so being charged double kind of. I would advise everyone to STAY AWAY FROM THEM! They are not worth it and they don't value their customers at all!

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