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“Created too much anxiety ”

Written on: 14/07/2021 by Butcher1977 (1 review written)

I purchased a concert ticket through VS months prior to the event. The day before the event, I called customer service 4x to ask where my ticket was. Answer was always the same - there’s been a delay but you’ll have your ticket. The day of the event, I still didn’t not receive it. I called a 5th time and they said that they will need to find another seller. My anxiety is now through the roof. I had already purchased tickets for the rest of my family through Stub Hub months earlier as well and received thise tickets within hours of purchase. We also had to travel 300 miles for this event. At the last minute, I jumped on Stub Hub to see if they had any tickets left. Fortunately, they did so I purchased one because I had lost all confidence in VS. Stub Hub had my ticket transferred to AXS within minutes. A few hours before the event, while we were on the road traveling, I did receive the ticket from VS. However, they caused me so much anxiety. I would never use them again. Having a ticket that I purchased months ago not arrive until just a few hours before the event is not acceptable. Lessened learned! Stub Hub will always have my business.

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