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“Don't Try To Cancel, Whatever You Do!! ”

written by Kel-H-1 on 01/07/2021

I am disappointed and somewhat offended by the manner in which I've been handled by a member of staff from Customer Service. I asked to speak with a manager or be provided with the contact details of a manager. Customer services responded:
"I am more than qualified to handle you".

I found this statement to be extremely offensive and provided her with feedback with regards to her manner. Perhaps consider: "I will pass your booking onto our managers" as per my request. Her choice of words should also be addressed: "handle you"??? Come on! Do Destination2 conduct training sessions or employ qualified Customer Service Agents?

She stated: "I think it's unfair you say we are conning people".
First of all, I did not ask re her qualifications. Nor do I wish to know her personal views on my feelings towards being forced to move our holiday to the same time next year, with no other option.

I am yet to hear back from the Customer Services agent in question with the information I requested.

Up until now I have been more than happy with Destination2. Hence using their services to book our Honeymoon. I have written many a review with praise for their services. I have also recommended them to friends and family. After this, I will not be using them again.

I had booked seven nights in a hotel in Dubai, however had to change our booking a few times due to Covid. Our last booking was for June, again we had to reschedule. Contrary to our previous amendments, we were given no other option but to move to the same time next year. Why on earth would we know if we can make a holiday next year and at the same time? We have a wedding to deal with first! If I want to now cancel this booking I am going to be charged around £600.00. The reservation is for hotel only - no flights.

I asked Customer Services if I could cancel Dubai and move the funds over to our other reservation for Jamaica, which is in September. The agent stated we would have to pay the full cancellation charge as per their T&C. I then receive an an offensive email from her after requesting to speak with a manager.

I am extremely concerned re our honeymoon reservation. It is looking highly unlikely we'll be able to get married in September and go on honeymoon. Are Destination2 going to dictate when we have our honeymoon now?!

I look forward to a response and hopefully a solution to our issue.