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“AVOID AVOID AVOID”

written by qxMiles455 on 01/07/2021

Avoid Avoid Avoid
I purchased a top end caronite bath from this company in October last year and had jets fitted. We have discovered one of the Jets is leaking water and have sent a video to JT Spas showing the issue - after 3 weeks of waiting and being unable to use the bath, I finally received a response which is a short video with instructions on how to seal the jet with more silicone myself …yes that’s right, I have to seal the bath myself and they are accepting no fault or liability for the leak. If that wasn’t enough I have been left absolutely flabbergasted after speaking to the advisor who’s absolute blaze attitude and lack of customer service has left me in complete disbelief that I am speaking to the same company that would have bent over backwards at the outset for a sale…total charlatans!!! Be very wary of this company after they have your money their after sales will shock you! I’m having to contact trading standards today. I find it unacceptable after spending a lot of money on a bath that hasn’t been properly sealed or manufactured there is an expectation I have to fix the problem myself and of course moreover could render any warranty invalid if not done properly!!!