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“Appalling service”

written by Bbulters on 29/06/2021

Be really careful if you are insuring your car with Marks and Spencers Car Insurance. I mistakenly thought you would get the same high service you get in their shops. My windscreen was damaged by a stone and cracked halfway across. I went through the claims process to be told initially it could be repaired within a week. After two missed appointments by their contractor, I was then told it would take 6-8 MONTHS for a replacement windscreen. Having rung round myself, two other companies can do it for me within a week but Marks and Spencer Insurance refuse to use them and I have to wait the 6-8 months for their supplier to do it. My only option to be able to use the car is to pay out the full amount replacement cost myself or wait until the autumn/Christmas to be able to see fully out of the windscreen. The most unhelpful customer service people ever. It took around two hours on the phone to get the excess back. Avoid. So disappointing.