written by madterrier on 10/05/2021
DO NOT GET A WATER METER - stay on assessed charges.
They make up any figure they care to to over-charge you. Using the pandemic as an excuse to falsify the amount of water they clim you use.
Occupancy in our house last year went down from two adults to one adult, as my partner moved back with her mother after her father died. Yet they claim water consumption rose by 350% since last year. Cannot be true. Even then they did not notify us of the claims - just secretly deducting money from her account.
If only we could avoid using this company. But if you can, at least avoid getting a water meter fitted - you will be a hostage for life.