Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
14145679

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★★★
WRITE A REVIEW

“Fixing issues under warranty”

written by DWinCheshire on 06/05/2021

I was very happy with my new Ryzen 5 tower from Palicomp. Arrived on time and met all expectations. 2 months in, I began to get BSOD and Windows errors appearing. I reset Windows to the factory setting but the problem persisted. After a fruitless updating of all drivers, I decided this was likely a hardware issue and called in on the warranty.
The response to the phone call was quick and efficient. After a couple of remote checks, it was clear that there was a need to return the machine. Conveniently I live within striking distance of Crewe and was able to bring it to their Centre myself rather than use a courier.
The tech I had spoken to met me at the door and had me wait whilst he investigated. He quickly identified the hardware issue, replaced parts, stress-tested the system and returned it to me; total time on-site 30 minutes!
I had resigned myself to working on an old machine for a couple of weeks. This is my first hardware failure and the support provided was better than I could have wished for. Thank you Palicomp!

Was this review helpful? 1 0