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“Covid - EDF's excuse for chaos”

written by on 05/05/2021

May 2021. Having wasted a lot of my time on trying to get satisfaction from EDF, I intend to be as brief as possible here.
They give you a 'Smart Meter'. It doesn't work. They give you a bill in July 2020 showing that the gas meter is stuck at ###. You phone and tell them it isn't working. They say they understand the situation perfectly and apologise. They say they are struggling due to Covid but will fix it and there's no need for you to do anything else. They send you a letter saying they're experiencing difficulties reading your meter (wow!!): please send readings. You do that. All it shows is that the gas meter is still stuck at ###. You check the meter and it is indeed stuck at ###. They reduce your Direct Debit as if you're not using any gas. A good recipe for further chaos. The next bill the exact same things happen again! The next bill the exact same things happen again!! You get fed up and raise a complaint. The meter starts working again. They contact you saying that they have dealt fully with your complaint and ask for you to close it. You say to yourself, "That's a bit premature." You wish to find out how they are going to deal with your gas usage since the meter stuck at 520. You also want to know what the Direct Debit amount should be since you haven't paid for gas since July 2020. You try phoning. Impossible. You send them a text (as invited) on +447481338540. You wait with baited breath. Do you have any confidence in EDF? NONE. Do you wait for the next instalment of chaos? YES.