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“Bad service”

written by Kingkf296 on 28/04/2021

I bought a new caravan from Grantham Caravans in 2017 and it required a recall for problems to the bulkhead, from Swift. GC arranged to collect my caravan to complete the works. Whilst being loaded onto the transport company's lorry the rear of the caravan dragged on the ground quite badly and was damaged. This was witnessed by 3 people plus the driver. I contacted GC when the lorry had left to inform them of the possible damage that had occurred expecting them to investigate when it arrived the next day. 9 days later I had a call to say the works were complete but the caravan had damage to the rear offside corner??? As I knew this had been damaged by the transportation company when loading, I was surprised that they were not admitting any responsibility. GC implied that the crack was an old one and then later said it had been filled???
Finally after 3 weeks I was told by a director that the responsibility of the repair was between myself and the transport company. I had legal advice to say that it was between GC and the transportation company! As I was getting nowhere with GC I contacted Swift and within 4 hours I had a callback to say it would be repaired by GC.
On collecting the caravan 1 month later, they could not at first locate my paperwork, there was no apology and no receipt of the repair. I have now asked 3 times for the receipt but been ignored.
Beware that GC do not offer good customer service