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“Rubbish ”

Written on: 07/04/2021 by JoannaART (1 review written)

We took our two Pom pups to the The Groom Room in the Hatfield store. First trim was fine. The lady said she’d seen a programme on tv about not clipping Pomeranians fur with the razor as it can cause problems. Ok. Reassuring, but they should know that anyway.
Second time we went they used clippers! Razored my puppies bottom fur right off, causing him great discomfort with his rear end. First vet said to us that he had razor burn!
Pets at home immediately responded via their lawyers after our complaint. They said we aren’t allowed to use scissors ?! Denied any wrongdoing even though it was obvious by looking at our pup he had been badly trimmed which made him uncomfortable.
The lawyers offered us a 15 quid voucher to go away. Absolute sharks. Do not take your Pomeranian there, they don’t know what they are doing.
Looking at staff reviews I see that the pay is low as the morale in the company so I’m not surprised that they can’t care about one pups discomfort, if they have too much to do.

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