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Written on: 16/03/2021 by Lucy373 (1 review written)

If I can prevent one person reading this review from signing up for an account, then the time I wasted to write this review has been worth it.

DO NOT EVER SIGN UP FOR AN ACCOUNT WITH THEM. Cardonemoney is a online banking company with unreachable customer service that you have to pay for (you have to pay for their time on the phone with you).

this isn't even about the high fees they charge. My experience is about the difficulty I had in accessing my money after having an account with them for 2 years.

they are using multiple types of schemes to make it difficult to access your account so they can continue to earn interest in the money that is being held in your account. long waits for customer service, website not working at times, and changing the way to login in to make it more difficult to get into your account.

I was having issues with accessing my account because all of a sudden the online login asked for 2 step authentication but I never received any info for setting this up so it sent me in an endless loop of not being able to access the account. When I called customer service to try to get set up properly so i can start accessing my account, I was asked all my personal info including company email, address, name, date of birth, account number and still did not authenticate me to give me access.  Then they literally stopped answering my calls.  I can’t believe this was happening.  When I called the next day to try to get a different rep, the person literally hung up on me, I tried to call several times and no answer.  This is their main customer service number and I could not believe this was how they were addressing me not being able to access my account.

At this point I realized so I sent them a threatening message letting them know that I would be pursuing legal action.

It was only after I threatened to sue and blast their behavior on the internet someone finally gave me my account access so I could get my money out as fast as I could and never have to deal with them again.

They use to be cardonebanking and changed to caronemoney. think about it. they have no banking rules and protection being offered to the customer so they didn't want to be liable and changed the "banking" part of their name to "money".

The bottom of the site mentions this:

The CardOneMoney current account is not covered by the Financial Services Compensation Scheme.

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