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★☆☆☆☆

“Avoid! Damaged Items & Property. No Face Masks. No Refund.”

Written on: 15/03/2021 by JamiyaHudson (1 review written)

M25 Movers claim that your move is insured and protected, but what they don’t tell you is that doesn’t apply to items three years or older.

They did not wear any face masks the entire time they were doing the job, until the on-site management of the new place told them to.

In the apartment though, they took them off.

During our move they damaged a clock, tv unit, Sonos speaker, another set of speakers, the wall of the building we moved into, a collectible box from our wedding amongst other items.

They also advise that the claim you make must be reasonable and cannot reflect the original price of the item. So you have to have your item refurbished by the cheapest place possible basically.

They constantly advise they’re protected by their terms and conditions; they genuinely believe that if they damaged all of your items and they were older than three years, it would be fine as they’re protected by T&C’s.

They will NOT refund you any money directly, they do what they want, and then just try and process an insurance claim, using a policy which is cheap for them but not fit for purpose for the customer.

The company has a duty of care, and they should know that they can’t just shrug their shoulders.

They will act in this manner until they’re held accountable, and if anything goes wrong you better believe you’re going to fight tooth and nail to get anything back.

If you’ve got items older than three years old, avoid them, if you want an honest company that actually cares about their customers, avoid them.

They will be taken to a small claims court, and all expenses will be reclaimed.

I’ve attempted to settle this, but they’re being difficult and I just want to make sure nobody else goes through this.

I will be leaving this review on every single review site I can find to warn as many people as possible.

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