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Written on: 11/03/2021 by NDaugherty (1 review written)

Do not fall for their kindhearted refund alternative. What they don't tell you, is that when you agree to take the additional 10 or 20 percent instead of them sending you a refund, is that your money then seizes to exist. It turns into rewards and expires! I purchased Red Sox tickets before the pandemic and the game was canceled. They asked me to accept 110% instead of them sending me the money. I agreed. Seemed like a nice gesture. I repurchased the tickets the following year and no that event is canceled. I tried to get my money back, but they let me know that I couldn't. And if I don't get lucky enough to attend an event before January of 2022, my "rewards" expire. So they held on to my $700 and after 2021, they get to keep it. It is honestly disgusting. They are pretending to be kind, but what they are really doing is tricking million of people into not getting their money back.

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