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★★★★★

“Hand Holding Heroes”

Written on: 10/03/2021 by Eli101 (1 review written)

Like a baby learning to walk I needed help taking my first steps. They were great, not patronising, got me through those initial stages without so much as a stumble. Once we had cleared the ID checks I was talked through each screen, directed clearly as to where to look and what to do when I got there. With only minutes to go until their telephone support line was supposed to be closed we cracked it with time over for a cuppa.
Good, friendly support without a hint of "being too much trouble".

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