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“Buyer Beware”

written by Miss-Led on 21/02/2021

Purchased a carrier and was disappointed with the quality. Followed instructions for the return. The return postage was more than the value of the carrier so I called the company from my local postage office. A person from Urban Pup stated, "Rest assured, we will reimburse you for the carrier and all of your return postage". Shockingly, they did not. Reimbursed me for the carrier minus their postage! When I called, an unprofessional employee stated no employee would tell me that and there was no employee with the name I gave. I continued to call to speak with the co-owner, who would never return my call. With each call, the receptionist had the same female voice. When asked her name, each time I was given a different name! In my opinion, this company is unprofessional and severly lacking in ethics. Take my advice and take your money elsewhere.

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