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“poor product, poor customer service”

Written on: 17/02/2021 by janepayne (1 review written)

I ordered 2 large domed cat carriers, they arrived quickly, however poor quality, the "stick " to lock the door was so hard to use, in fact one of my cats escaped whilst trying!! fortunately in the house. The cushion was so thin, no point in adding to the basket, the handles are flimsy. I contacted viovet via email x2 and call x1, really unhelpful, no interest in resolving the problems I was experiencing. I was told I could return, at my cost and it had to be a tracked delivery!! It cost me £11.52. I certainly wont be using or recommending Viovet. Very poor customer Service

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