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“BIOVEA.COM REVIEW - BEWARE! 75 DAYS NON DELIVERY POLICY!”

written by EpicReviews on 16/02/2021

Yes it's true! BIOVEA.COM has a 75 day non delivery policy, before they will consider offering a refund!

Their deliveries are notoriously unreliable. I have waited several weeks in the past, as they ship from USA.

My order was placed on 28th DECEMBER 2020.
It shipped on 29th DECEMBER 2020.

Estimated delivery according to BIOVEA.COM:
Estimated Delivery Range: 06 January 2021 - 12 January 2021

It's now 15th FEBRUARY 2021. Tracking information indicates it is still in the USA, but it is becoming patently clear that BIOVEA.COM have no idea where my order is and if it will ever arrive. This is in spite of having tracking information.

I have followed up several times BY EMAIL and have received the usual lame excuses:

01/02/21 BIOVEA.COM write:

"We apologise for the delay with your order. Unfortunately, COVID-19 has disrupted international logistics and as a result, there are fewer flights available to transport cargo and longer wait times at borders. This is the reason why your tracking details have not updated as quickly as in the past. Your package is still in-transit and the tracking information will update once our shipping partners have cleared the package through customs. We thank you for your patience during this difficult time."

18/01/21 BIOVEA.COM write:

"We apologise for any delay with your order. Your package is in-transit with UPS now. Their tracking details will update to show when your package has processed through customs."

===========================

I have no idea if BIOVEA.COM have followed up with UPS. I have asked them, but got no reply.

Then came the big shock, after I asked for a refund! Consider this if you ever order throuh BIOVEA.COM

===========================

On 05/02/2021 14:51, BIOVEA wrote:

"We apologise again for the delay. Our policy is that we cannot refund orders that have not been received until 75 days from the order date. If the package has not been received by March 13th, please let us know and we will be happy to further assist you."

And again:

On 15/02/2021 15:18, BIOVEA wrote:

"We apologise again for the delay. Our policy is that we cannot refund orders that have not been received until 75 days from the order date. If the package has not been received by March 13th, please let us know and we will be happy to further assist you."

So I have to wait another MONTH, just to see if I get my order after 75 DAYS? What is this? In all the 23 years I have shopped online, I have never come across any company with a 75 DAY NON DELIVERY policy.

This is ridiculous and contravenes EU law, as far as I am aware.

Anyway, buyers beware. If your order gets delayed or lost, you will have to wait 75 DAYS before they will even think about issuing a refund. I wonder if the credit card companies agree! We will see.


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