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Written on: 27/01/2021 by OhFairfaxAikman (1 review written)

Took them 6, yes 6 days and 2 couriers to collect a parcel.
Eventual collector was 10 mins from the collection address but was unable to get to the collection because of a non-existent hill.
Lots of excuses, No accountability or acknowledgement of their error, no remorse. God forbid they would accept they were wrong and make a refund...why would they do that?
CEO contacted, no reply. Thanks, for those who might want to send him a complaint.
In the past 10 years I must have used their services close to 50 times - that's over £500 - doesn't seem to count for anything and they clearly don't value my custom - so they won't be getting another penny!!
Plenty of other companies offering the same service I'll use one of those - P2D come highly recommended...

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