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“complete mess left in by Aqua Card”

written by tanyaarif on 23/01/2021

I took out a payment break for 3 months with aqua card services at the start of lockdown, i then had texts informing me this had come to an end, and i duly paid the complete outstanding balance i then attempted to use the card when i was moving, to pay storage and much to my shock the card was not being accepted, so i called aqua and was advised that the storage company were not enterng transactions correctly and that they should use chip and pin, this was the fraud department at aqua that advised this wrongly so, this led to me being unable to access my storage, and i still had to pay the drivers for nothing i raised a complaint with aqua, and several months down the line am hardly any further forward they originally advised tat they were having problems retreiving the call and when they did, have been unable to resolve this matter, i have been left with hundreds of pound of storage fees, and the company have now issued a disppsal notice on my goods, and also advised that they are pursuing me for the amount of storage fees, which i have incurred due to the delays in aqua dealing with my complaint and not accepting responsibility i have been advised that the original reason that aqua did not make payment was that my credot card holliday was still in place because instead of ending this when the 3 months was up, they had taken this to the end of the month i am in one big mess, and cannot begin to explain the effect this has had on my mental health, i have suffered a total breakdown, and cannot look at any more letters without having a panic attack please avoid using these people