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★☆☆☆☆

“Take your money and don’t deliver ”

written by NDSOUZA on 11/01/2021

I placed an order for delivery on Dec 29th. A fairly expensive basket for an elderly couple for Christmas. I received a message that it was delivered. The recipients never received it. I sent an email to Bloomex on Dec 30th with no response. I called in a couple of days later, the agent could only send a message to the warehouse to investigate and advised I would receive a response within 24hours. I received a response and was told it was left next to a couch. There was no couch outside the house. I call back the next day and asked for proof of delivery. A photograph and a text message to the recipient. The agent could not provide anything. I asked to speak to a Manager but I was told Managers don’t call anyone back they only email. So they would pass my request to a manager and I would receive a response in 24 hours. It’s been almost 48 hours and no response. I called back and left a message I doubt anyone will call me back. The agent could do nothing for me not refund me nor resend another gift basket at no cost, nothing. Completely useless. So what now? They have my money, and the couple doesn’t have their basket which they so deserved. Now I have to order from another place and pay again. I ordered 5 baskets that week alone from Bloomex. I will never order from Bloomex again. Their service after the order is sloppy and you are basically on your own. All you get is the run around. Hopefully this review as well as the one I added to Google and Yelp and Canadian florists and Trusted business reviews will save others from losing their money and that it was worth it to Bloomex to lose my business and every one else’s that changes their minds in ordering from them.

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