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“Snail mail and missleading”

written by Adamb327 on 02/01/2021

Really poor. Bought the chain on 5th December with delivery estimated at 5-10 days. Heard nothing. On the 23rd I chased and was told it was with parcelforce and should be delivered imminently.
I chased again today and was told I had to pay customs charges “as stated on the website”. It’s the 4th paragraph down in their delivery Ts and Cs that states this. Who reads all the Ts and Cs nowadays?! Should be made much clearer.
Now awaiting a letter from parcelforce detailing how to pay customs charges.
Really poor. If I’d any idea it would take so long and have customs charges I would simply not have bought.

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