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★☆☆☆☆

“New somerton kitchen Sept _ dec 2020 ”

Written on: 01/01/2021 by Moto8290 (1 review written)

Stay clear, Terrible customer service, absolutely shocking fitting ( Poole branches so called best fitter) No wall plugs had been used just 3inch screws driven straight into the walls. Extractor hood had actually slipped down the plasterboard wall within 24hrs of it being fitted. Kitchen wall units were also coming away from wall due to no plugs being used!! when we purchased the kitchen we paid for a weeks worth of fitting. The kitchen fitter brought along his mate a flooring fitter between them they were only here 2 1/2 days.( kitchen  fitter was only on site no more than 6 hours )The end panels and infill panels  were a different shade than the rest of the kitchen, all  the handles were fitted incorrectly fitter refused to fit the air vent on the  intergraged fridge/ Freezer. The height  of the wall  cabinets from the left wall  to right.wall  were 20mm different in height.The worktop fitters had to replace the quartz worktop 3 times and still arrived damaged. The manager ar the Poole store was a waste of time and very rude and refused to come to site to sort This mess out.oWe then contacted head office of magnets and the South west regional installation manager came out to view the job and he was about as much good as the rest of them (useless)
In the end the kitchen had ended up being taken out by magnets just before Christmas. And after a week of hassle and numerous phone calls we finally got refund after taking it to citezens advice bureau. Magnets also request full payment upfront before they will deliver/fit your kitchen which I would strongly recommend  you don’t do this until you have checked the quality of work. We were also sold the kitchen as a solid wood kitchen but to find out the kitchen they were fitting was MDF with a very thin veneer of wood on the outside this includes doors end panels plinths the only  only bit of real wood on the somerton style kitchen was on the frame around doors. This project was started on 28th September and still ongoing throughout December until it was removed on the 17th December The end of a terrible customer service and a very unprofessional  installer who had a flooring  guy to fit a kitchen when we paid for a kitchen fitter.

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