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“Fantastic sales experience Triumph tiger 800 XRt”

written by andytriumph800XRt on 01/01/2021

I bought a triumph 800 XRt from Fowlers Motorcycles in Bristol just before Christmas. I dealt with a salesman in the Triumph department. I found him to have a nice relaxed approach yet does not lose focus on the sale or the customer experience. During the sales process he had to call me back many times to confirm details and paperwork which is normal in any sales process. The times he said he would call me he did. He also made every extra effort to get the bike ready for courier collection on Christmas Eve and as we know Covid has made things difficult but he managed it.
At final point of sale he said to me he would call me on the 31st to see how I was getting on with the new bike and a courtesy call follow-up. He did indeed call on the 31st as promised. He is the kind of sales guy I like to deal with as he listens to what the customer wants and does not get on with a load of sales blurb. Some people need the sales blurb and that’s fine too but my point here is that he quickly assesses who he is selling to and knows how much additional information they need if any.
He knows his product, is an asset to Fowlers business and is a pleasure to do deal with.
Thank you to him... regards.