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★☆☆☆☆

“An utter disappointment. Save your money”

Written on: 30/12/2020 by Damian1952 (1 review written)

Arranged with a polished marketing/sales operation for an oven repair. The sales department asked for a review on Trustpilot at that stage, which would be 4/5 star. BUT the 5 star reviews found on-line for this organisation are for the SALES dept ONLY.
BECAUSE
behind the slick sales/5 star review process, the performance is dire. Projected timelines are meaningless, assurances of "low costs" are wholly misleading and the emphasis is on coughing up the cash [with inflated spares costs] before any commitment is made regarding the repair.
By way of example, the quoted "competitive" cost for the spares was twice that of the manufacturer retail price.
Save the hassle and save your cash by going elsewhere - sourcing parts from manufacturer directly will yield time and cost savings. Having given up on go-asist after 3 weeks and counting, a repair In conjunction with a local repairer was completed in 48 hours.

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