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Written on: 22/12/2020 by L88klp (1 review written)

Do not buy from this company, they do not advertise their products clearly.
I bought a huawei p30 lite new edition phone from mobile phones direct to only find it did not support WiFi calling.
They fobbed me off with excuses and would not take the phone back for a refund. They told me to wait for an update which would enable WiFi calling.
I’ve had the most stressful time dealing with this company and they brought me to tears several times and still now 7 months later I’m still trying to sort this issue and have got no where.
I don’t even use the phone instead I’m using a hand me down phone because I live in an area where I have little or no signal therefore relying on WiFi calling which this phone does not have and I was not aware of this being a missing feature when I researched and bought it.
They misled me selling me a useless phone which they will not find a solution in sorting my consumer rights, instead they constantly blame 02, I feel like a ball in a tennis match being batted back and forth to each company as both will not accept responsibility.
I will never ever shop here again.
Their customer service is awful. I’ve been hung up on I presume because they don’t have a clue what to do about the situation, I’ve beentalked to about waiting for an update and told more stories about having a strengthening sim that will sort all my worries. They said they had called 02 on my behalf and that I was to call them and they were expecting my call so when I phoned 02 surprise surprise they had no idea and said such thing does not exist and will make no difference.
No matter how hard and frustrating it was calling them 100s of times explaining my story to 100s of different advisors, I believed they could help but no they still haven’t and I’ve lost all trust and faith and I really do not want some other poor innocent soul going through what I have as it’s mentally draining and demeaning and has caused arguments between myself and my partner because I’d be brought to tears, feeling down and depressed.
Everyday I just wish for a phone that works. I, nor anyone else should be left feeling this this.

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