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“Excuses and lack of responsibility ”

written by NatalieSR on 22/12/2020

I ordered an item on the 13th to be delivered on the 22nd. There were no email stating details of where my item was after ‘Getting Personal’ had dispatched it. I simply just wanted to know where it was and what time this item would be delivered. I got No help after i spoke to a woman, in arranging or chasing for my item to be delivered sooner. Excuses and lack of responsibility was given because they had handed my purchase over to another company. (Behaviour of wiping their hands off it). With the knowledge of me having not received my item from the delivery company, they neither chased and got explanation as to why. I was not given any information or tracking details for me to get in contact with the delivery company to find out a delivery time. I was just told it’s the deliveries company’s policy and I have to wait until 10pm for an item I ordered 9 days ago. I was also told I had to wait 10 days for ‘Getting Personal’ to do something about my item and for an refund to be approved. Otherwise I would have to send the item back to get a refund.
I was made to feel it was my issue that although I ordered three items from ‘Getting Personal’, ‘Getting personal’ was ordering the items from two different suppliers. So they are a suck it up and deal with it company, instead of a company that cares that a customer hasn’t received their item. They are happy to have their customer frustrated and disappointed. Their lack of care and acknowledgment of customer service is despicable. I live chatted to a person I believe to be a manager but he never stated. Unprofessionalism is common in this company.