Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Incorrect Orders Is Disgraceful”

Written on: 16/12/2020 by MissMsHonestReviews (1 review written)

I've ordered a McDonalds from apps Uber Eats and Just Eats and 3 out of 4 times I have received my food with items missing! 3/4 is disgraceful!
Previously (from Uber Eats) I ordered 2 Big Mac Meals and 1 chicken nugget meal (cokes, big macs/chicken nuggets and fries) When I got my food I was missing 3 of the large fries! Although my receipts have always had the correct order on it, yet items are constantly missing... how is this happening? 

Then more recently (from Just Eat) I ordered food for me and my sister but when the food came her 99p Cheeseburger was missing! I was livid and that's when I decided never to order their food through an app again! 

Luckily my sister wanted a small cheeseburger on the side but if this was her whole meal then I would have to bother someone to come deliver 1, 99p cheeseburger.
On the other hand I didn't have anyone I could tell this information to other than the apps service team - Uber Eats and Just Eat. This isn't as helpful because it's not them I need to be complaining to.  
On both occasions I was refunded the full amount of what was missing but that's not the point, I don't want the money back I want my order to be right.
I managed to get in contact with a man who simply replied (image attached) - somehow I DO NOT believe it will get better unless some proper action is taken to ensure better customer satisfaction. 
I have purchased these orders from 2 restaurants Clydesdale Street, Hamilton UK and Hamilton Retail Park, Hamilton UK.

Was this review helpful? 0 0