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“ABSOLUTELY DISGUSTING ”

written by PaytonNoonan on 16/12/2020

24 nov - placed a order online 
25 nov - email received great news order going through warehouse
29 nov - email received thanks for patience dealing with order
30 nov - email received order delayed update when moves keep updated
1 dec - you cancelled order over night bar a tracksuit which was the wrong size I called you asking what was going on it took over 45 mins you said sorry was your mistake and only happens to 2% of people it’s all out of stock nobody informed me a checked my bank statement disscusting I explained the one thing your sending is not the size I ordered she said return to sender when comes. I explained on site now I can order the same items now your sites says there all in stock she said wait til Friday the site will be up to date.
2 dec - email received track my order absolutely joke
3 dec - two different texts from Herman’s morning and afternoon changing times wait all day they can return to sender with tracksuit
4 dec - after advice placed order again 462449651 confirm it will be with me before the 12 dec
Herman’s text again wait in for so called delivery’s
6 dec - email received order being sorted
7 dec - email received how to return item bk joke called so called head office explained you told me to return to sender spoke to a guy discussed with his attitude rude blaming me for your mess asked to talk to a manager he said no on phone for over 30 mins most bad comments u have over internet mention him
9 dec - received email sorry for delay due to demand called head office at 11.31 for over 45 mins asked to talk to manager flipped off again the guy said order just reached warehouse should be picked by end of week and I asked if they got the tracksuit back he looked said half way back. He also ensured to keep me updated on my order never heard from him again
11 dec - email received thanks for your patience sorry for delay
12 dec - sent to emails regarding order nothing back called at 14.37 for 43 mins spoke to a girl asked for a manager to make formal complaint she said there is no one explained situation she looked for tracksuit returned after putting he on hold she then agreed to give me the original refund and said she will keep me updated regarding my order and send me 20 gift voucher her happened told her I want a manager not have that never heard again from her. 18.09 45 mins on phone asking why manager never called me back what’s happening and asked why they had ignored my to emails the person said she can’t find notes on system fuming I said if the order is not going to get here tell me so I can try some were else she said it will be here for Xmas I asked for a manager again she said they will call me back. 21.49pm 49 mins on phone call back for manager had to go through hole situation again the guy was gob snacked checked stock at warehouse said all in but order hasn’t been picked he put me on hold and again a manager will call me bk at 22.14pm manager called me wasn’t real bothered said order will come before Xmas explained if not tell me now also informed him you will not be fobbing me of with 20 voucher which never came anyway but I will get compensated when order received joke. After a few hours got the refund for the returned tracksuit you had my money done 24 nov on first order.
14 dec - check progress on my account says order just processing
15 dec - checked again same status called head office had to go through whole situation again called at 12.12 for over 37 mins same old rubbish still not picked she couldn’t believe situation she also said all notes was not on system told her I wanted a manager there and then she said they would call me bk nothing again and she also said she will update me today she was on 7.30 pm again nothing I explained if it isn’t going to come say now it will be there before Xmas I told her I want my compensation sorting all my phone call charges bk which it n total is over seven hours I have all times and dates. Waited til half six tonight again nothing no answer no call back with updates or managers calls. I called back again to over 58 mins had to say whole situation again she couldn’t find any information or updates told here I want a manager now she said hold the line came bk said they will call me back I told her today it’s gone on long enough I will take it all further she also kept putting me on hold clearly to talk to a manager said nothing she can do my items are in stock unable to chase warehouse I told her it’s disgusting. Yet again never called back by any manager she also informed me all notes not on system working from home no supervision clearly all the staff need the managers


I am a single mum with serious mental health I can’t go shopping that’s why I ordered on line I have asked time and time again for managers help I have made at least six complaints and informed them to tell me if I need to shop some were else it’s to late to order online for Xmas anywhere know and takes weeks for refunds I can’t afford to pay out two three times for same things
I have spent money on over seven hours of call to your so called head office which is staff at home never got a gift card and you wound be compensating me 20 gift voucher i till you that now. All this situation has been called by yourself nobody else if I don’t get any answers tomorrow I am taking it all further can’t believe all the bad reviews you have all over the internet for same thing and Martin Lewis u make me laugh u only answer a good review. I will go a lot further that reviews I have been advised.
This email was sent to geninquireinfo
Onlinehelp
Customercare
Absolutely nothing back

After no response again called customer care today explained all again on phone over twenty mins cut me of called again spoke to a guy he totally agreed how bad it was he said I have put forward compensation for over seven hours of calls back, compensation in general and manger sorting my delivery as priority he will call me back to today definitely he is just waiting to get my compensation agreed. Two hours sat her again nothing called back spoke to a guy asked for the same person said just keep calling number til you get him there all on phones at home could not believe it rang again a to a guy called raf over a hour went through it all again after an hour sake rubbish and said he could not find what the other man had said today. After asking again for a manager cut me off. Got hold of him again said give me 48 hours said no even spoke to a jd store today they was appalled there is so call manager. Said I wanted contact details cut me of again at 20.59 can’t believe it all wish I had checked reviews before ordering.

Never been treated like this as a customer ever

I have recorded everything all times calls emails texts numbers called people I spoke to and for how long all emails sent and told them to pull calls records as a start on call it says all being recorded I will not let this lie

DONT EVER ORDER FROM JD ABSOLUTELY DISGUSTING check all reviews on line all bad just on one site I found 1113 over past two months