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“Shipton & Co Nonexistent Customer Service ”

written by DestinyEwing185 on 16/12/2020

I ordered 3 sets of earrings on behalf of my wife to take advantage of their 3 pairs of earrings for £50. I also ordered the free gift sparkle studs.

It was my first order with them so I was a little inept with their order process.

The discount was not given and two out of the three pairs of earrings were not quite to the scale depicted in the catalogue, so we decided the best thing would be to telephone and cover the issues on the phone. I got through to the order line who transferred me to the customer service team - or rather to their line which eventually cut off. I tried again and asked for a call back which I was assured I would get

3 days later I called again. I said I'd called previously and had been promised a call back. I was told the customer service team work through their list and there would be no benefit in leaving my details again as I WOULD get a call.

Guess what? Meanwhile I wrote to the company addressing my letter to Customer service. My original call was over a month ago and my letter was over two weeks ago.

I so wish I'd ordered on my credit card and not my debit card as I believe I could have just asked the Credit Card company to delete the transaction, I don't think I have the same freedom with a debit card.

So, I can't get through on the phone, I can't get a response by actual mail and of course filling in a contact form is no good either.

What can one do short of instructing a solicitor?

My wife likes some of the products - I now despise the company.