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“We have had many problems with their broadband”

Written on: 27/11/2020 by NadiaThompson (1 review written)

We have had many problems with their broadband service, their router & broadband line. For nearly a year from the start of the contract, we had many hours of no internet that wasted countless business hours being on the line. They opened cases and close them without fixing the issue moreover you have to open another CASE for the same fault over and over again. And when you ask to cancel your contract, they say you have to pay for the full contract payments, as a consequence you are stuck with them.

Their customer service was always polite, however, their technical team lack adequate knowledge on how to handle issues correctly.

My contract is about to end and when I called last week to cancel the contract, they took me to their “Loyalty Team”, offering fractional discounts and she said that if I sign up with any other provider, they should take care of everything but TalkTalk will not let me keep my phone number. This truly needs to be addressed to the government to stop phone providers use the power of their offered phone number to keep their customers even their service is not good.

Now I am faced losing the business line that I had for many years! I wish I had signed up with a better provider in the first place!

Today someone from TalkTalk sales team called and said they could offer a better deal if I stay on the line to get connected to their royalty team. After 28 minutes of my business hours, another person from their royalty team informed me that it's not possible to offer a better deal than the first person did.

All in all, be prepared to stay on the line or their website for countless hours at some point of your contract for many months if you decide signing up with them.

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