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“No refund and £350 charge to re-book with voucher!!”

written by RehanL19 on 25/11/2020

No stars if possible!

I booked tickets on 03/11/19 to travel in August 2020 for our wedding. Due to the pandemic we have had to postpone the wedding and I asked for a refund on 11/05/2020. Dream world approved the refund but was delaying to give us the money (over 5 months) until they received the funds from Oman Air and later asked to issue a travel voucher instead. We never wanted a travel voucher but after so much back and forth we finally agreed in October 2020 so we could re-book flights for 2021. At the point of issuing the voucher we specifically asked if we can re-book with another airline, they said we can – I have email proof. Today, when I called to re-book they wanted to charge £350 to change airlines and hung up the call! Ridiculous! I asked to speak to the manager but the manager is always not in.

I have made a complaint to the Financial Ombudsmen and other regulators.

This was the response I received. Now, when I want to re-book with a different airline they want to charge me £350!!! No refund and £350 charge to re-book with travel voucher!!

Dear Mr Rehan,

Greetings from Dream World Travel !

Please note that you can book other Airlines as well as you are not restricted to book Oman Air only. Moreover, you can avail multi trip against your voucher but if any of the amount remains from the voucher amount so it can not be refunded cash it can only be availed by booking another flight or any ancillary services.