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“Goldcar Las Palmas”

Written on: 22/11/2020 by ssGriffin-Alt133 (1 review written)

Goldcar Las Palmas, Gran Canaria (Goldcar LP) has charged us €200 for what we believe is pre-existing damage to a white Fiat 500 hire car, registration 3030KPW. The car is fairly new and in good condition with a few scratches. Please leave a review if you hired the same car and were also charged for barely noticeable dents that you think were there when you hired it. We are contacting the CEO of Europcar Mobility Group to complain. Details below:-

1. On pick up, the Goldcar Las Palmas representatives parked the car in a dark area with the damaged car side close against another car making full on photography of the driver car side impossible.
2. The car unusually had been left with sticky tape residues about 15 cms wide above the door handle - making it easy for any Goldcar LP staff member to identify this particular car door.
3. On drop off, the Goldcar representative identified the first tiny dent within a minute and she didn’t check the entire car.
4. Once the Goldcar representative realised we had managed to get a photo of the first tiny dent she immediately went back to the car and only then did she point out to us a second, smaller dent on the edge of the car door.
5. She then closed the Goldcar LP cabin and walked away without explaining what she was doing.
6. She charged us €200 in the main Goldcar LP office. Then, on following her and asking her to return to the drop off cabin to retrieve our paperwork, she refused to examine our enlarged photos.
7. She then refused to engage with us only telling us there was a dent we couldn’t prove was there at the start and we had been charged €200 for this.
8. Photos showed the car parked close against another car, the darkness of the car park spot and the dents.

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