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★☆☆☆☆

“Awful products, terrible customer service ”

written by Jenamyj06 on 22/11/2020

Terrible product, awful customer service! When you take a look at made.com online you think wow serious style and quality! The sofa had severe delays and no curtesy calls to advise (keep customers happy - like John Lewis would be a top for you made.com) our sofa finally arrived after 15/16 weeks!

We jumped for joy when it arrived after sitting on the floor for 15 weeks... we opened the packaging and we didn’t know whether to laugh or cry... we purchased the Milner Right handed corner sofa and the whole storage corner of the sofa was completely damaged and broken MDF underneath... bent/snapped screws, damaged wood (absolutely unacceptable)

We paid just under £1,400 as we opted for the memory foam mattress as it turns into a sofa bed.. all of that half of the sofa was in good conditioner however what can one do with a damage and unattachable corner which needs to be attached!?

I contacted made on their online chat service as typical there’s no customer service number to speak to a human, probably because they’re very aware how awful their service is and want to avoid angry customers as much as possible! I was advised that the only option would be to collect the sofa and wait another 14 weeks for a new sofa or a 20% refund!? I advised that I would contact a local carpenter to try and fix the part required but this would cost me money ... how is 20% refund acceptable? It still means I spent over £1000 for a broken sofa!?! Also to mention it’s rock hard, not comfortable at all and cheaply made material... in future I’m going to source my sofas to be made in the U.K. and pay £3k or more because my grandparents sofa is gorgeously beautiful, fluffy, comfy and lasted forever ... you can’t buy quality anymore or service! I can’t believe people even buy from Made.com

I took the 20% refund but I’m absolutely disgusted as I’m now left with a sofa that I need to pay to get repaired.... I will continue to spread the word as made.com marketing is so clever... but their products as cheap as anything!

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