written by Derrick466 on 19/11/2020
The agent from holiday gems has been absolutely fantastic from start to finish on booking our holiday, even when I had a slight issue with Ryanair's obscene backage prices that were missed on the initial booking, I only had to send an email to him, and he was on the phone within the hour sorting this for me. He has gone above and beyond, and wasn't just a hungry travel agent! 10 out of 10 for customer service. Will use travel gems for every holiday I book from now on