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“Rude, unprofessional, Unhelpful”

Written on: 17/11/2020 by cleoscott (1 review written)

I do not believe for one moment these reviews are legit. Mine is & I can show you proof of purchase. I would not recommend Motorpoint to my worst enemy. I've had nothing but trouble with them from day 1. I was due delivery last month but caught Covid so I advised them but they said I could still take delivery as contactless. I agreed but then on day of delivery they cancelled & said call them back in 14 days to re arrange. During this time I had to go to hospital & I swear to God if I received at least 20 calls & numerous e-mails I wouldn't be exaggerating. I then got my son to phone them & he told them I was in hospital (as advised) & would ring when out. Did that stop them? No chance, They just kept calling & then threatened to cancel even though I had paid in full ha. Anyway, when I got out I rearranged delivery & when it came it had a few issues. I rang & e mailed them of issues but they just didn't want to know. They were rude, obnoxious, unprofessional & even hung the phone up on me. Now the issues are minor but I was told to bring car to main dealer & get them to sort at my cost & time ha ha. I said no I won't. Why should I? You were supposed to give me a car that was fully checked & everything in order yet front tyre was low on thread, no service on book, jack wrench missing, jack wind up handle missing & centre console lid broken. Nothing major but they just didn't want to know. After sales is abonimable & you'll get passed from pillar to post once they have your money. So in my opinion avoid like the plague. You have been warned.

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