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“Items were fine - Installation appalling!”

written by paul.j.clark on 13/11/2020

I spent a little over £22K on 2 bathrooms with Wickes. I think that the design process and the things that actually arrived were all fine. But it was entirely ruined by the Wickes installation. The behaviour of the Wickes installers was appalling, particularly in terns of their covid-unsafe practices but also because they were just lazy and sloppy. It was like a disco here for 5 weeks with their radio blaring, they made every inch of my home, drive, garage and lawn filthy with plastering and grout mess and they worked 8.30 to 2.30 at most per day. But, you could live with that if things were done OK at the end right? They were not. My blind grandmother would have done a neater job with the sealant. The worktops joins are bad enough that I'll be lucky if they last 12 months. Apparently I chose difficult mosaic tiles so its my fault that they look like they belong to a buck toothed hill billy. The 'cabinets' that the cisterns are built in to are so wonky that the gaps go from 2mm to 35mm in just 2 feet. The list is very very long and painful. I tried to complain but the 'remedy' is to send back the same Wickes installer who made the mess in the first place. Everyone I spoke to and showed photos to at Wickes (1) tried to make it a me v Wickes installer conversation that had nothing to do with Wickes and (2) avoided being caught admitting that they were shocked by the poor outcome while sympathising that I had not had the proper Wickes experience. I will pay someone else to fix the mess rather than have that Wickes installer on my property ever again.