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“I'd rate lower if possible”

written by afkadfaamfoamofo34343 on 06/11/2020

I'd give a lower star rating if I could. My teenage daughter had a flat tyre on the side of a country road whilst alone with her dog. After two hours the RAC said a mechanic was on his way. They gave his name and phone number. He texted to say he was fifteen minutes away. An hour later when he hadn't arrived she got back through to the RAC (you're in a queue when broken down for 30 minutes to 1 hour). They said he had gone off shift so wasn't coming anymore but someone else had been dispatched and would be there within the hour. An hour later when noone arrives she rings back again (40 minute delay to get through). Now they say it will be an hour for someone to come and no one had been dispatched. She has now been in a hot car with a dog overheating for 4 1/2 hours - because they told her someone was coming she didn't leave the car and was now suffering the effects of sunstroke. We ring up a local mechanic who arrives fifteen minutes later, changes the tyre in ten minutes and she is ready to drive home. Unfortunately as she is now too ill to drive I have to come out and collect her and the car. Six and a half hours have now passed, as we drive away from the site an RAC mechanic rings her to say he's fifteen minutes away. We tell him he's not needed.

The time overall taken is ridiculous, the complaints department just say that they don't guarantee how long it will take to come out and completely refuse to address the issue. If they were honest she would have gone somewhere safe. They kept her in the car on a lonely road for six and a half hours by saying that someone was on their way.