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“Awful experience”

written by Rayld185 on 06/11/2020

I have found this firm to be very unprofessional. Our buyers are using them to purchase our property and I can only say that they have caused untold stress and delays that are now causing the sale to be put in jeopardy. Their service level for their clients is non existent. They do not get back to them and after 14 weeks of conveyancing for the past six days our buyer does not know what position his purchase is in and for the past six working days he has been told that the file is with a senior conveyancer for sign off which makes you wonder who has been dealing with it for the past 12 weeks? There is absolutely no chain and should be a simple process. Unless you have a simple house purchase of a freehold property this company does not have the expertise to deal with anything that has more complexity with regards to a purchase. We have now got to the point after thinking for the past three weeks that we are ready to exchange that the file is still to be signed off with absolutely no regard for a time frame or any further information of when if at all this is going to be done. I have never ever experienced such an awful company and between oursleves and our purchaser we really are both at our wits end with understanding how and why a company in such a profession can treat their clients this way. Please if you are considering or have been recommended this firm, please read all reviews from other sites too. You should really beaware that they totally disregard their clients needs and make the whole process so difficult that it now looks like our sale after 3 months looks like it will fall through, totally down to this firm and their lack of knowledge and service.