Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“No improvement with Barclays Share Dealing after four...”

Written on: 28/09/2020 by fairmindedreviewer (1 review written)

I opened an online share dealing account with Barclays when their 'old' site was being used four years ago. Since employment of their 'new' site there has been a litany of problems, none of which four years on have been resolved.
The latest being this morning, I just cannot access my account to trade. Fortunately I wanted to buy not sell, a delayed sale in a fast moving market could potentially cost hundreds / thousands, so I have used my other broker. I am effectively prevented from accessing my five figure holding. This happens now and again ( never with my other share dealing account with a different broker) and is not a one off. I phoned the helpline and was told that they have been having problems this morning.
Other problems include: The actual value of my shareholdings that have been consolidated are totally wrong. I might have £1500 in a share and my account tells me I have invested £500 for example. Two of my holdings are showing as 'up' when they are actually 'down'. Some of this was also a problem caused by moving from the old site. I was told about 3 years ago that this would be rectified. Had it not been for keeping paperwork I would be lost.
At the best of times the site is slow and logs you out after 4 minutes then when you phone up for help they comment "you are a regular user" which implies they don't want you to be?
I don't believe Barclays want to be in this sector any more otherwise these problems would not exist. I am moving money out now whenever I can but am stuck with them for a while.
I will be taking this a lot further and because things only ever get worse , not better, will be seeking compensation.
I won't go into the other problems!

Was this review helpful? 0 0