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“Attempted burglary ”

written by on 11/10/2011

This time last year, when it came for me to revew my home insurance I changed from Nat West to Churchill because Nat West hiked my premiums after 10 years of paying them lots of money without ever making a claim.

One month later someone tried to kick in my front door that I had paid £2,5000 for a few months previously. That turned out to be money well spent as they did not get through the front door despite strenuous efforts.

They did, however, damage the door to such an extent that it required replacment.

I phoned Churchill with some concern given that I had just taken out the policy with them.

I have to say I was pleasantly suprised. They sent someone out to make the door safe the same night. I had to pay £90 upfront for this but it was included in the settlement value of the claim.

They also agreed that the door should be replaced like for like and as it was a non-standard door made by a specialist company they did not quibble about me using the company that had installed the original door.

It took a few phone calls to get things moving but the custmer service representatives I spoke to were, by and large, friendly and helpful.

My claim was paid in full and I got a replacement door matching the exact specifications of my previous door.

Overall, very impressed with Churchill and so an renewing with them this year despite the fact that the premiums have gone up now that I have lost my no claims bonus.