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“No response from customer service and owner blocked...”

Written on: 26/09/2020 by SJB23 (2 reviews written)

Booked a property through Spain Holidays and we have booked with this owner 3 times previously and we always got the full deposit back as we are respectful of the properties. The owner is in Albir, Spain. Unfortunately due to the current global situation and the UK government guidelines about not traveling to Spain without quarantining on return, which isn't possible financially for us to do, we requested to move the dates or get a refund.

I would have expected both Spain-Holidays and the villa owners to be more flexible with the booking conditions, but no, we paid £750 deposit, suppose to get this returned after the holiday and then paid half the villa cost, 1600 Euros. He is refusing to pay us anything and says he will take the loss.....take the loss, he has taken over £2250 of our money for nothing and doesn't have the decency to refund us even the £750 deposit. It is shocking, orignally he was going to move the holiday to April 21 so we changed all our flights to then but then when we asked a question about the diffence in costs between Oct and Apr, he said we could no longer go in April and he isnt refunding us any money.

I understand everyone is struggling but to keep over 2000 pounds of peoples hard earned cash that is saved for a yearly holiday is absolutely appauling, if you look at his other villa in Albir too, you will see this isnt someone who needs to save up to have a holiday.

I have emailed Spain-Holiday twice regarding the above and they haven't bothered to even respond to me and that is a week ago. As another reviewer has mentioned, this website care about the villa owners and not the customers going on holiday.

BEWARE you don’t lose your money like is through no fault of our own.

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