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“2 cards never arrived & Moonpig don't care”

written by Austinwl385 on 14/09/2020

Zero responsibility for 2 separate cards not arriving
Ordered two separate cards on 3rd September.Neither have arrived. 11 days later MoonPig have offered her a refund & think that's an end to it with zero remorse or responsibility . What about the hurt caused & the fact someone thought we had forgotten their birthday

Customer service don't give a stuff, they don't take telephone calls, Webchat assistant said lost in post. Now one lost would be acceptable but 2 cards is just malpractice.
When you are in the business of selling cards for special events you need to take responsibility if you don't send them.
My niece thought that I & her grandma had forgotten her birthday which is very hurtful.
I offered Moonpig a solution, they sell flowers so why not send her some as an apology but they refused point blank & take ZERO responsibility for their malpractice.
Moonpig let me, my mother & my niece down & think if they offer a refund that is an end to it.
Their attitude stinks & their webchat adviser has zero customer service skills customer