Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
14109924

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“Customer Service”

written by jml1041 on 01/09/2020

For a few years, I enjoyed the good service. I was able to access my account and review activity, etc.

Recently, I have used my account infrequently. Tel3 "for security" blocked my account and I was told to contact Customer Service. I have tried on three different days. Customer Service has never answered even after being on hold for 2-hours but, rather, has disconnected the call four times. The prompts tell me I have an estimated wait time of one-minute (started at nine-minutes) but no representative ever answers. I have also sent email and received response saying they received the email. Sadly, I have received no reply.

Maybe the phones are not monitored. I would like to reactivate my account but have no known way to do so. I have even tried to create a new account but am told the email is related to an existing account and I am unable to go further. Very disappointed.

Was this review helpful? 0 0