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“Worst service ever. Avoid this shop”

Written on: 31/08/2020 by Collier116 (1 review written)

Upon arriving for my appointment, the lady I met with did not take any interest in when my wedding was or what style I was looking for. She didn’t ask me anything about my wedding plans. I had requested to try on a few dresses and identified which I would like to try on when I made my appointment and asked for them to be put aside for a dress trial. Instead of allowing me to try on the dresses I had enquired about the shop owner pushed for me to view other dresses first. Feeling uncomfortable with the situation I looked through the dresses and selected a few to try on.
I decided I preferred the dress that I had asked to be put aside for my appointment. The quote came through a day later for the dress and accessories. I queried if there were some alternative accessories that could be considered. The shop owner was pushy for me to purchase the original accessory which was nearly £500. She also mentioned that if a deposit was not made by the end of the week (basically in two days time) the dress would be 20% more expensive. None of this was mentioned at the dress trial which took place three working days before receiving the latest news of the price increase. I was being pressured into handing over a deposit and ordering a dress. I asked to speak to another lady who worked on the dresses for my sister and I when she married some years ago as she was fantastic and I thought I would return to the shop for my dress as we had experienced such great service from her. The person I dealt with advised me that the other lady rarely visits the boutique and she is unable to take a call by telephone. From looking online, I have since found out that she is no longer the shop owner. The person I dealt with now owns the shop and she neglected to tell me this. I am disappointed that the customer service at the shop is terrible nowadays. The person I dealt with is more focussed on making a sale and pressuring customers to put down deposits. This is hardly the wedding dress trial experience I was looking for. I definitely do not recommend this shop. It is a shame it has gone downhill since changing hands to a different owner.

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