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“Very Disappointing”

written by CTWilson on 30/08/2020

We purchased a new build house in April 2019, and were initially delighted at the fact it was a Magnet kitchen to be installed, as they are a very well known company and had a great reputation in the past.
Upon moving into our house we discovered the cupboard doors did not fit properly. One in particular makes a very loud squeaking noise when you open/close it and doesn't "soft close" at all. In fact there are only 2 cupboards in the whole kitchen which do. Our kitchen sink leaks and the extractor fan doesn't work properly. We spoke to the contractors who advised to contact
magnet direct for warranty purposes. Upon speaking to the Magnet kitchen rep we were abruptly told that quote it is not their problem as the house has been signed over to us, and how hard can it be to fix a door?!unquote.
The kitchen looks the part I cannot fault it aesthetically, however we would have much preferred a kitchen which is actually functioning and doesn't make you want to tear your hair out every time you open a cupboard. We have tried moving the hinges around, oil, everything we can think of. The problem seems to be the upper level over the cupboards is actually warped and would probably require a new kitchen to fix the problem. Absolutely terrible customer service after purchase and substandard kitchen. Do not recommend at all. Go with a lesser known company who may actually care about retaining customers. Disgraceful.