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“A wonderful experience visiting the store - great...”

Written on: 15/08/2020 by Carly-Jade (1 review written)

My husband and I visited Stroll-on-Baby in Plymouth this morning, with my parents. We had undertaken some research online prior to our visit but were very keen to see the products 'in person' as this can be quite different from looking at photos/videos online. During our visit we were asked a few simple questions about what we would like to focus on (prams/travel systems/cots, etc) and their use (e.g.pram for off-road walking, urban trips, etc) and the assistant was able to guide us to a few different designs and brands that the store recommended. Everything was very relaxed and we felt at ease to browse the store, knowing that the assistant was on hand to answer any questions or to demonstrate any of the products upon request, but she was very laid back and not pushy in the slightest. We were very impressed by her knowledge of such a wide range of products; her advice was brilliant especially as we are first time parents; and we felt relaxed and at ease to have discussions and to ask several questions, even if they felt like we should possibly know the answers!

We decided to purchase some products and the store was able to offer full payments or payment plans; collect now or collect later options and had many of the items in stock to take away at our leisure. Having other shopping to do, the store was happy to hold the items until we returned later in the day to collect them and we were able to bring the car to the door of the shop for easy collection. Nothing was too much trouble and the assistant went over and above to make sure that we were happy. When we inquired about the warranty on the pram/travel system, we were delighted to discover that if there were ever a fault, we would return the item/s to the store and they would loan us a replacement pram until ours had been fixed or replaced. The store itself would speak to the manufacturer and this seems like such a stress-free way forward for new parents if an unexpected fault were to occur.

As a family, like most others, we have kept ourselves very safe during the Covid-19 pandemic and I haven't personally visited any shops at all since March 2020, so the thought of going into the city center today made me feel anxious at first. Stroll-on-Baby was absolutely brilliant however: they have an 'appointment only booking system' so that you are the only customers in store during the time slot that you book for; face masks were used by the customer and shop assistant in store; and hand gel was ready for us to use on arrival. From booking the appointment to entering the store on the day, everything was smooth and easy to arrange with a very fast and responsive email and text system. The store have really thought about arranging visits with ultimate safety of new mums and mums to be/their families in mind. We were very impressed and would definitely recommend this store and their very helpful and friendly assistant to all. We will definitely return in the future to purchase further products as and when we may require them and there is the added bonus that you are also supporting a local business.

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