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★★☆☆☆

“Good products Unhelpful and unprofessional staff”

written by Sparklesister on 07/08/2020

I have been a Laura Ashley but fan for years now, But on nearly every visit i have been meet with unhelpful and snappy staff.
Once i came to the Bangor store in the sale saw some items displayed on a table with a sign on saying up to 50& off picked up a couple of items i liked, went to pay for them and was told they were full priced. I asked why they were on the table marked up to 50% and the girl said not everything on the table was sale! pointed out this was confusing to customers but just walked off.
Another time i was viewing bedding in a sale and there was a sign stated the original price and the price discounted off it and the final price, so picked up but found none of the bedding had prices on. Spoke to a staff member at the till and said all the prices had been taken off because it was the sale! i then asked why there was a chart of discounts when you can't work them out she told me i would have to come to the till to check !
In the closing down sale i bought some door handles which the assistant stated they were non refundable ( which i knew) i replied i do hope my husband likes them ! to lighten the conversation in which she said 'i have told you they are non refundable'!
If Laura Ashley were to open their stores heavy invest in some good customer service. If the business is to survive

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