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“How standards have fallen”

Written on: 06/08/2020 by DavidPope (1 review written)

25 years ago, had a kitchen fitted by Magnet and it was a wonderful job.
12 months ago, I asked for another kitchen laid out like the original. That was my first mistake, the second was paying them the £15000+ before they started the work.
The result was: -
That the work surfaces were not the same as we thought we had ordered.
The trim on the units in the utility room do not match the kitchen.
The sink has had to be put in the wrong way around.
Units are of a different size to the originals, so the kitchen layout is different - no mention of this until after we had paid.
Several obvious gaps due to units being a different size (pictures available).
Took our complaints to the Ombudsman who takes only written evidence from both sides none of which is under oath and the salesman we dealt with had left the company and the branch manager had moved to another branch
The outcome was that Magnet offered us less than £200.
Add this to the poor communication from Magnet (I am still awaiting a return call from when the fitters were fitting the kitchen and I was going to stop the work). Their offices in Darlington also manage to lose letters that I have sent them.
My advice would be not to use Magnet and if you do, do not pay all monies owing upfront as you will have no comeback on them and will end up having to go to law to attain justice.

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